Shipping and returns policy
1. How does shipping work?
We ship Australia wide and to New Zealand.
We offer various delivery options in Australia for standard items which you can select when you checkout to complete your order. For bulky items such as furniture a fixed freight charge may apply. For bulky items the product will display any fixed price shipping charge and this will be added automatically to your order if applicable.
For orders over $250 there is a free freight option which can be selected when checking out. You can also choose express options for faster delivery. Note all prices include GST.
** We offer same day dispatch for orders received before 1:00pm on a normal business day only when Express Priority freight option is selected.** If Regular Delivery option is selected your order normally will be dispatched within 24-48 hours after placing your order.
We endeavor to carry all standard advertised items in stock, however if there are stock shortfalls preventing immediate dispatch of your order, we will contact you if there will be any extended delays to advise and offer options.
Our default couriers are TNT Express/Fedex and Australia Post. Once your order is consigned you should receive tracking details via email throughout the journey of your order to its destination. If you do not receive any notifications within a reasonable time of placing your order please email us at firstname.lastname@example.org quoting your order number to request a personal update.
1.1 Regular Delivery. For orders under $250 the following charges will apply:
a. Order value up to $99.99 a charge of $11.95 will apply
b. Order value $100.00 - $250.00 a charge of $15.95 will apply
Delivery timeframes are between 2 – 6 business days depending on your location. Allow extra time for remote locations.
1.2 Express Priority. For orders under $250.00 the following charges will apply:
a. Order value up to - $99.99 a charge of $14.95 will apply
b. Order value $100.00 - $249.99 a charge of $17.95 will apply
c. Order value $250.00 and over a charge of $19.95 will apply
Delivery timeframes are between 1 – 4 business days depending on your location. Allow extra time for remote locations.
We reserve the right to recalculate and request extra charges if freight does not calculate within reasonable estimates for bulky items or dangerous goods especially to remote locations.
Some items such as Barber Chairs and like bulky items cannot be purchased on our website directly due to limitations on accurate freight calculations on our website. Please call us on 1800 503 641 or email email@example.com to request a personal quote on any Barber Chairs and like bulky items.
We ship to all areas in New Zealand. Freight is calculated at checkout and will depend on items purchased.
DHL Express is our chosen freight company. Typically freight times are between 2 – 7 days depending on your location.
Note we cannot ship dangerous goods such as aerosols and some liquids to New Zealand. It is not cost effective to freight furniture to New Zealand, however we can provide sea freight options on application.
2. Returns Policy including Defects
2.1 The Buyer shall inspect the Goods on delivery and shall within seven (7) days of delivery notify the Seller in writing of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The Buyer shall afford the Seller an opportunity to inspect the Goods within a reasonable time following delivery if the Buyer believes the Goods are defective in any way. If the Buyer shall fail to comply with these provisions, the Goods shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage.
2.2 For Goods which the Seller has agreed in writing that the Buyer is entitled to reject, the Seller’s liability is limited to either (at the Seller’s discretion) replacing the Goods or repairing the Goods provided that:
(a) the Buyer has complied with the provisions of clause 8.1;
(b) the Goods are returned at the Buyer’s cost by the Seller’s designated carrier within seven (7) days of the delivery date;
(c) The invoice number and date of purchase are stated;
(d) the Seller will not be liable for Goods which have not been stored or used in a proper manner or for any purpose other than as intended by the Seller;
(e) the Goods are returned in the condition in which they were delivered and with all packaging material, brochures and instruction material in as new condition as is reasonable possible in the circumstances.
2.3 The Seller may (in its discretion) accept the Goods for credit but this may incur a handling fee of 15% of the value of the returned Goods plus any freight.
3.1 The warranty shall be the current warranty provided by the manufacturer of the Goods. The Seller shall be under no liability whatsoever, except for the express conditions as detailed and stipulated in the manufacturers warranty.
3.2 In most circumstances the goods will need to be returned to the manufacturer for assessment prior to any warranty determination.
3.3 In the first instance if you suspect your item has a fault, please email us at firstname.lastname@example.org with details of fault, original order number and a short video detailing and displaying the fault. We will then determine next steps via email to resolve your issue.
3.4 General warranty time frames for brands we sell are as follows.
Wahl 1 Year
Andis 2 Years
BabylissPRO 2 Years
Silver Bullet 1 Year
Parlux 1 Year
Gamma+ 1 Year
Caliber 1 Year
Panasonic 1 Year