FAQ

How does freight work?

We offer by default a premium delivery service on all orders and all orders are delivered by TNT Express. Our freight charges on standard orders are a flat $16.95 per order Australia wide. Aside from remote areas most deliveries will reach you with 1-2 business days.

Furniture and bulkier items are POA and charges will depend of course on size and destination. For any items falling into this category please call us on 1300 794 088 or email us at info@barberco.com.au to obtain a custom quote.

How soon will my order dispatch?

If you order and pay for before 2 pm (EST) on a business day we will dispatch on the same business day, if we are unable to dispatch we will try and let you know ASAP by email. If you require your order by a certain day it is very helpful to us if you put this as a customer note when checking out.

Will I receive notification of my order and receive updates on delivery status?

Once your order is compete you will receive an instant confirmation of your order via email. Please check carefully and advise us of any issues.

You will receive notification once your order is packed and ready for dispatch. From there you should receive several notifications along the journey of your order with the final one being that the order has been delivered. Please advise us immediately if any issues or concerns or you haven’t received any notifications at all since you placed your order. Please also check spam or junk mail if no communications have been received.

Do you do wholesale pricing?

We offer all our products to Barbers, the Trade and Students at wholesale prices. To apply for an account please register here – https://barberco.com.au/login.php?action=create_account

Once your registration is complete please email us at info@barberco.com.au advising you have registered, and identify and provide proof you have a valid ABN, or provide proof you are either work in the trade or are a student.

Our customer service team will assess your application and confirm via email if approved.

How does your price match guarantee work?

At BarberCo we are proud to offer the best value of any online Barber Supply business! While we try and do this with our huge range and dedicated customer service, we are so confident that we have the lowest prices that we will match any online advertised price! That means you can shop with confidence, knowing that when you purchase from BarberCo you get the best value and the best price!

Terms and Conditions

Advertisements must be current and items identical
Competitors must have stock available in the quantity requested.
Competitors conditions may apply, ie payment type, location, freight, etc.
Excludes trade buyers, in store promotions, online auction sites, duty free, liquidation and clearance sales.
We reserve the right to limit sales to retail quantities (5 per line).
To claim under our price beat guarantee simply email
info@barberco.com.au with a link to the advertised price!

Do I get a discount for ordering in bulk?

Yes! Many of our popular items have bulk discount. When you open up the page if the product has bulk pricing available it will show this and you can click on this to see what deals are available

How can I pay for my order?

You can pay via Visa or Mastercard, American Express, PayPal, Afterpay or direct deposit. If you select direct deposit you will be emailed an invoice with our bank details on the bottom. If you would like to pay by cash (if picking your parcel up) please select direct deposit as your payment method when checking out.

What is the minimum order quantity?

We don’t have one! If you only want to get a few items just to try us out then you can do that, no problem at all.

I am having trouble registering/checking out.

The most likely explanation is that your username is not unique. We recommend using your email address as this way you can guarantee you will be the only person who selects it, plus it is easier to remember! Otherwise occasionally there is a glitch if there is a browser issue with your computer. Please call us on 1300 794 088 or email us for a callback on info@barberco.com.au and we can always process your order manually.